Lotto9 Privacy Policy — How We Protect Your Data
This page explains how lotto9 collects, uses, and protects the personal information of Malaysian users. Please read it carefully to understand your rights.
Updated: June 2026
1. Information We Collect
When you register and use the lotto9 platform, we collect several types of information to ensure our services operate correctly and securely. The information collected covers the following categories:
Personal Account Information
During registration, you are asked to provide an active mobile number for identity verification. This number serves as the unique identifier for your account and is used for all account-related communications, including transaction verification and security notifications.
Device and Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type and version, IP address, and screen resolution. This information is used solely to optimise the user experience and diagnose technical issues.
Payment Information in MYR
When you make a deposit or withdrawal, we record transaction details such as the payment method used (FPX, TNG eWallet, or bank transfer), the amount in MYR (RM), the transaction timestamp, and verification status. We do not store your full card number or online banking password.
Platform Usage Data
We record platform activity such as games accessed, bets placed, session duration, and pages visited. This data helps us improve the platform and detect suspicious usage patterns for security purposes.
- Mobile number (registration)
- Device & browser information
- Transaction records in RM
- Session data & gameplay activity
- Technical cookies information
- IP address for security
2. How We Use Your Information
Lotto9 uses the information collected solely for purposes related to delivering platform services and ensuring user safety. We do not sell your personal information to third parties for marketing purposes.
The primary purposes for which we use your information are as follows:
- Verifying user identity and activating accounts
- Processing deposits and withdrawals in MYR (RM)
- Detecting and preventing fraudulent activity or money laundering
- Sending important notifications related to your account and transactions
- Providing customer support when you reach out to us
- Complying with applicable legal and regulatory requirements
Beyond core operational purposes, lotto9 also uses aggregated usage data (with no individual identification) to:
- Analysing usage patterns to improve platform performance
- Identifying areas of the platform that require technical improvements
- Understanding overall user preferences to inform the development of new features
We will not use your personal information for third-party marketing purposes, or share information that could identify you individually without your consent, except where required by law.
3. Use of Cookies and Tracking
The lotto9 platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a smoother experience for users.
Types of Cookies Used
Session Cookies: Temporary cookies stored in your browser during your active session. These cookies are automatically deleted when you close the browser and are used to maintain your logged-in state while using the platform.
Preference Cookies: Cookies that store your preferences such as display language and layout settings, so you don't need to reconfigure them each time you access the platform.
Analytics Cookies: Cookies that help us understand how users interact with the platform in aggregate. This data does not contain information that directly identifies any individual.
You can manage cookie settings through your browser. However, blocking session cookies may affect the login functionality and your overall experience on lotto9.
4. Data Storage and Security
Lotto9 takes a multi-layered approach to protecting user data. All data transmitted between your device and our servers is secured with SSL encryption, ensuring that information cannot be intercepted by unauthorised parties during transmission.
User data is stored on servers protected by strict access controls. Only authorised personnel may access users' personal data, and such access is granted solely when required for legitimate operational or customer support purposes.
Transaction records and account data are retained for as long as required by law or for the duration your account remains active, whichever is longer. Once an account is closed at the user's request and there are no legal obligations to retain it, personal data will be deleted or anonymised in accordance with our internal procedures.
While we make every effort to protect your data, no security system can guarantee 100% protection against all threats. We encourage users to play their part in securing their accounts by using strong passwords and keeping their login credentials private.
5. Sharing Information with Third Parties
Lotto9 does not sell, rent, or share your personal information with third parties for marketing purposes. However, there are limited situations where sharing information may be necessary:
Payment Processors
To process deposits and withdrawals in MYR, we are required to share the necessary transaction details with payment processors such as banks providing FPX services and e-wallet operators. Only the minimum information required to complete the transaction is shared.
Legal Requirements
Lotto9 may be required to disclose user information to the relevant authorities if mandated by law, court order, or in connection with investigations into financial crime or money laundering. In such cases, we will only disclose the information specifically required by the authorities.
Outside of the two situations above, lotto9 does not share your personal information with any third party without your explicit consent.
6. User Rights, Policy Changes & Contact Us
Your Rights as a User
As a lotto9 user, you have the following rights regarding your personal data:
- Access Rights: You may request a copy of the personal information we hold about you
- Right to Rectification: You may request that we correct any inaccurate or incomplete information
- Right to Erasure: You may request the deletion of your account and personal data, subject to any legal obligations that may require us to retain certain records
To exercise any of the rights above, please contact the lotto9 support team by email: [email protected]
Privacy Policy Updates
Lotto9 reserves the right to update this Privacy Policy from time to time. Any material changes will be posted on the platform and will take effect on the date stated. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy. You are encouraged to review this page periodically.
Questions About Your Privacy?
Contact us at [email protected] or visit our FAQ page for more information on how we handle your data.